MyUTHA Patient Portal
Frequently Asked Questions

UT Health Austin’s MyUTHA Patient Portal is your secure, online connection to portions of your UT Health Austin electronic medical record. Through your personal MyUTHA Patient Portal account, you can view your patient summaries, lab results, and immunization records as well as contact your care team, schedule new appointments, and more. And, you can do it all at any time, day or night.

You can download your patient information (e.g., patient summaries, lab results, vaccine records, etc.) without having to make a medical records request through the UT Health Austin Health Information Management Department. You can also message your care team, manage your appointments, and more. Access means you have more visibility and control over your information 24 hours a day, 7 days a week.

You are eligible for a portal invitation once you have completed your initial appointment with UT Health Austin and become an established patient. You will receive an invitation via the email you provided after your initial appointment is complete.

If, as an established patient, you do not have a patient portal and would like one, please call the Access Center at 1-833-UT-CARES (1-833-882-2737) and request an invitation.

Yes, you can use a single set of credentials to access all of your personal Athena patient portal accounts, even if you have an athenahealth account with a health system or doctor’s office outside of UT Health Austin. This grants you access to and management of all of your associated online accounts using just one email and password. To learn more, please visit here.

To reset your MyUTHA Patient Portal password, please choose the “Forgot password?” option below the “Log in” button. If you are still having trouble resetting you password, please contact UT Health Austin’s Access Center at 1-833-UT-CARES (1-833-882-2737).

Depending on how you have engaged with UT Health Austin in the past, either as a patient, a COVID-19 vaccine recipient, or an employee, you may have access to more than one portal after you log in.

One to four of the following portals may appear on your screen after you log in:

• UTHA Clinic Patient Portal: Allows patients to access their annual flu vaccine information and clinic visits conducted at UT Health Austin.
• Austin COVID Vaccine Clinic Portal: Allows patients to view and download their COVID-19 vaccine information, if they received their 1^st dose, 2^nd dose, immunocompromised 3^rd dose, or booster dose of COVID-19 vaccine through the UT Austin vaccine clinic.
• UT Austin COVID Vaccine Clinic Portal: Allows The University of Texas at Austin faculty and staff to view and download their COVID-19 vaccine information if they received their 1^st dose and 2^nd dose of COVID-19 vaccine through the UT Austin vaccine clinic.
• UTHA Employee Health Patient Portal: Exclusively for UT Health Austin faculty and staff employee health information.

If one or more of the above portals do not appear, this means you do not have an existing record within that portal. You may also have access to additional portals that are not listed here if you have an athenahealth account with a health system or doctor’s office outside of UT Health Austin. You will only be able to engage with those portals that contain existing records that pertain to you.

As a patient, you will benefit from being able to access all of your portals in one place. Additionally, you can download your patient information (e.g., patient summaries, lab results, vaccine records, etc.) without having to make a medical records request through the UT Health Austin Health Information Management Department. You can also message your care team, manage your appointments, and more. Access means you have more visibility and control over your information 24 hours a day, 7 days a week.

You may have registered under a different email when you requested your COVID-19 vaccine. In order to see all your portals under the same login, your portals must be registered under the same email and password. If you need assistance, please contact vaccine-clinicsupport@austin.utexas.edu or call UT Health Austin’s Access Center at 1-833-UT-CARES (1-833-882-2737).

You may have registered under a different email. In order to see all your portals under the same login, your portals must be registered under the same email and password. If you need assistance, please contact UT Health Austin’s Access Center at 1-833-UT-CARES (1-833-882-2737).

At this time, only select clinics are offering self-scheduling to new and/or established patients. To determine whether you are eligible to self-schedule your next appointment, please reference the Appointment Section of the clinic page on the UT Health Austin website or call UT Health Austin’s Access Center at 1-833-UT-CARES (1-833-882-2737).

Yes, you can also review upcoming appointments by logging into your MyUTHA Patient Portal. All scheduled appointments should be listed on the home page.

Yes, you can cancel your appointment by sending your care team a message through your MyUTHA Patient Portal. If you need to cancel or reschedule within 72 hours (3 days) of your appointment date and time, please call UT Health Austin’s Access Center at 1-833-UT-CARES (1-833-882-2737).

Yes, all lab and test results are accessible as soon as they are posted in your MyUTHA Patient Portal. Results are often auto-reported, which means you may view your results prior to your provider having reviewed them. We recommend you discuss results with your care team. For non-urgent questions, you can message your care team via your MyUTHA Patient Portal and they will respond accordingly.

Contacting your pharmacy is the easiest and quickest way to get a prescription refilled. Once contacted, your pharmacy will send your clinical team an electronic request, which is visible in your MyUTHA Patient Portal. You can also submit a request to your care team by sending a message through your MyUTHA Patient Portal. If you are requesting a new prescription, please call UT Health Austin’s Access Center at 1-833-UT-CARES (1-833-882-2737) to schedule an appointment with your provider. If you have already requested a refill from your pharmacy, but have additional questions regarding the refill or have not received the medication, you can submit a follow-up request to your care team through your MyUTHA Patient Portal.

Your MyUTHA portal automatically sends an SMS text message when your provider electronically prescribes medication or durable medical equipment (DME).

In the fully HIPAA-compliant text messages received, you can:
• View the pharmacy and other relevant information for your prescriptions.
• Access educational content or drug pricing information from drug manufacturers (if available).
• Set pickup reminders for your prescriptions.

Learn more about prescription text notifications here.

iPhone users may use their Health app to access the MyUTHA patient portal. To learn more, please visit here.

Yes, through the Health app that is available on iPhone, you can connect to your UT Health Austin health records as well as other health records that are available through other health systems that are supported by the Health mobile app. To learn more, please visit here.

By accessing your health records through your iPhone, you can keep track of key parts of your patient record, including any known allergies, conditions, immunizations, lab results, medications, procedures, vitals, and more. Once you log in, your health records will begin to appear in the Health app and you will be notified when new records are ready to view. Your health record data is kept secure, as it is encrypted and protected via the passcode, Touch ID, or Face ID security settings enabled on your iPhone.

Additional benefits include:

• Ability to download historical and future health records
• As new records become available, they show up instantly in your Health app
• Notifications are sent to inform you as new records become available
• Ability to connect to more than one health system to easily access your health records in one place
• Your existing patient portal connects you to a variety of services for a given health system
• Ability to view activity, heart rate, nutrition, and other health data consolidated from your iPhone, Apple Watch, and other third-party apps

To learn more, please visit here.