Preparing for Your Appointment

You will receive an email or text message from our Access Center, which will include a link to your pre-appointment questionnaire. If you do not have electronic access, make sure to arrive at least 30 minutes early to your appointment to find parking, find your check-in floor, and to fill out your questionnaire before you are seen. The questionnaire will include questions about your health, your health history, and your care goals. Some of these questions may be sensitive, but they help your care team determine the right care plan for you.*

Benefits of completing the questionnaires at home:

• Taking your time and saving time at check-in; the questionnaire takes an average of 10-15 minutes to complete
• Completing sensitive information in a private, comfortable space
• Allows your care team to create an individualized care plan, before your first visit, to help you reach your goals faster

We recommend that you register for the UT Health Austin patient portal here to view your patient summary, lab and imaging results, and to message your care team.

We are happy to announce that self-scheduling is now available for follow-up appointments for established patients. An established patient is an individual who has been seen previously by a provider in one of the specialties below and has an established MyUTHA Patient Portal account. Self-scheduling may be completed as early as 72 hours before the appointment date and time you wish to select provided availability. Check the appointments section on each page below to learn what types of appointments can be scheduled.

New patients, except for the Walk-In Clinic, should call 1-833-882-2737 to register, set up their portal account and schedule their first appointment.

Clinics offering self-scheduling:

• Comprehensive Memory Center
• Infectious Disease
• Multiple Sclerosis and Neuroimmunology
  
• Musculoskeletal Institute
• Oncology
• Ophthalmology
• Primary Care
• Rheumatology
• Walk-in Clinic*
• Women’s Health

* The Walk-In Clinic will accept new patient appointments for same-day, next-day care and within 2 hours of an available time.

Please arrive at least 30 minutes before your appointment. If you have not completed your pre-appointment questionnaire (see “What happens before my appointment?” above), you will be asked to do so at check-in. You can complete the questionnaire privately or our trained concierge staff (they will be dressed in teal shirts) can help answer them with you.

Please bring the following to your appointment:

• Identification, such as Driver’s License or State-issued ID, Social Security Card, Passport, Birth Certificate, Military ID Card, or Employment Authorization
• Insurance card(s)
• Payment via MasterCard, Visa, American Express, Discover, cash, or personal check
• Complete list of medications you are currently taking, including any over-the-counter medications, vitamins, or supplements
• Complete list of other physicians you see, their contact information, and why you see them
• Results from any other tests performed since your last visit, including those ordered by physicians outside UTHA

Face Masks are available at UT Health Austin. To protect yourself, vulnerable patients, and our community, masking is STRONGLY ENCOURAGED at UT Health Austin, especially:

1. In shared spaces such as elevators and waiting areas
2. For those who have symptoms of a respiratory virus (fever, cough, sore throat, runny nose, etc.)

We appreciate you caring for our patients as we care for you.

UT Health Austin is located in the Health Transformation Building (HTB) at 1601 Trinity Street, Building A on the south side of The University of Texas at Austin campus. Self-pay parking for the HTB is available in the attached Health Center Garage (HCG).

Directions from Northbound 1-35:

• Follow I-35 N to Exit 235A
• Proceed onto I-35 Frontage Road
• Turn left on 15th Street
• Turn right onto Trinity Street
• The entrance to the Health Center Garage will be immediately on your right

Directions from Southbound 1-35:

• Follow I-35 S to Exit 235A
• Turn right on 15th Street
• Turn right onto Trinity Street
• The entrance to the Health Center Garage will be immediately on your right

Download our map (PDF) or get personalized directions here.

Parking is available in the Health Center Garage (HCG) next door to the Health Transformation Building (HTB):

• Daily Parking Rates (Look for the HCG rates)

Metered street parking is also available in front of the Health Transformation Building:

• City of Austin Street Parking Rates

UT Health Austin is located near many Capital Metro bus stops. For bus schedules and a full list of routes, please visit the Capital Metro website.

You can enter the building through the main entrance on Trinity Street or through the Health Center Garage (HCG).

UT Health Austin providers are located on the following floors:

• Clinics
• Services

Unless, stated otherwise, please check-in with the concierge staff (they will be dressed in teal shirts) when you arrive on your clinic’s designated floor.

Family members and caregivers are welcome to join you during your appointment.*

UT Health Austin (UTHA) and Dell Medical School (DMS) will reasonably accommodate patients and visitors with their service animals in compliance with federal[1] and state[2] laws, and this policy. A service animal means an animal (generally a dog) that has been specially trained or equipped to perform specific tasks directly related to the handler’s disability. Animals whose sole function is for emotional support, therapy, comfort, or companion are not considered service animals.

[1] https://www.ada.gov/2010_regs.htm

[2] https://gov.texas.gov/organization/disabilities/assistance_animals#responsibilities

Download a full copy of our Service Animal policy here.

Please arrive 30 minutes before the scheduled appointment time. If you are running late, please call 1-833-UT-CARES (1-833-882-2737) for further instructions.

UT Health Austin provides medical video translation services for visits, free of charge. Please request your preferred language, including sign language, translation services when scheduling your appointment.

Patients and non-UTHA individuals may not use their own electronic devices (a) to take photographs or (b) to record video or audio conversations, about the patient’s own treatment, procedure, service, or medical records without first verbally requesting and obtaining verbal consent from the treating provider(s) or UTHA staff member(s) who will be included in the photographs or the recording. At any point, if they deem it necessary, the provider(s) or the UTHA staff member(s) may withdraw consent and request that the recording be deleted.

Patients and non-UTHA individuals may not use their own electronic devices to take personal, non-clinical photographs, or to make video or audio recording in this setting.

Download a full copy of our No Audio/Video Recording Policy here.

A full-service H-E-B Pharmacy is located on the first floor of the Health Transformation Building (HTB), which also houses the UT Health Austin clinical practice. This full-service pharmacy is staffed with licensed pharmacy professionals and offers all the resources and quality service Texans have come to expect from the H-E-B brand. In addition to supporting the prescription needs of UT Health Austin patients, the pharmacy is open to the public for their pharmaceutical and vaccination needs. Visit hereto learn more about the pharmacy.

At UT Health Austin, we strive to create a welcoming and respectful environment for our medical teams to deliver healthcare for you and your family. We encourage you to participate in your care process. Together, by working with you in a safe, respectful, and honest way we can provide the best care to you.

To ensure the best care experience for yourself, other patients, and your care teams, we respectfully request that you review our Patient, Family, and Visitor Code of Conduct. English | Spanish