Standards of Conduct for Patients, Families, and Visitors

At UT Health Austin, we strive to create a welcoming and respectful environment for our medical teams to deliver healthcare for you and your family. We encourage you to participate in your care process. Together, by working with you in a safe, respectful, and honest way we can provide the best care to you.

To ensure the best care experience for yourself, other patients, and your care teams, we respectfully request that you:

  • Be considerate when using your cell phone or other electronic devices at UT Health Austin.
  • Arrive on time for your appointment, ideally 10-15 minutes early. To respect the time and needs of patients who do arrive on time, any patient who is more than 30 minutes late for a scheduled appointment may not be seen and will likely be rescheduled.
  • If you must cancel an appointment, we ask that you please do so as soon as possible, at least 24 hours in advance. We know that plans may change at the last minute, so even late notice is appreciated. Patients who miss more than 3 appointments may not be able to be rescheduled and will be notified.
  • You must get permission before taking photographs/videos or voice recordings of anyone on your medical team.

To ensure a safe and respectful working environment, UT Health Austin finds certain behaviors to be unacceptable. These behaviors could lead to removal from the building and/or dismissal from the clinic.

Examples of unacceptable behaviors are:

  • Disrupting another patient’s care or experience
  • Bullying, intimidating, harassing staff or other patients
  • Engaging in: profanity, assault, or infliction of bodily harm to self or others
  • Engaging in or threatening violent behaviors either in person or in communications
  • Making vulgar or derogatory remarks associated with race, ethnicity, sexual orientation, culture, language, age, disability, veteran status, or immigration status
  • Requests, demands, or denial for clinical, learners, or another staff member (s) based on the above
  • Damaging UTHA property or equipment
  • Possessing illegal weapon(s) in prohibited areas
  • Making requests that would constitute unethical or illegal behavior on the part of UTHA

UTHA has a zero-tolerance policy for aggressive behavior directed toward our providers, learners, and staff. If you personally experience or notice any alarming or unsafe behaviors, please report them to a member of our staff immediately.

Download the Code of Conduct for Patients, Families, and Visitors in English or Spanish.