I have a question about my bill?

For questions regarding your bill, please call UT Health Austin Access and Outcomes Center at 1-833-UT-CARES or email Patient Financial Services at UTHealthAustinBilling@austin.utexas.edu.

How does the billing process work?

Prior to Appointment

  • UT Health Austin will verify your insurance.
  • Check with your health insurance carrier for final determination regarding specific covered services since they are subject to change.

Day of Service

  • Bring a personal ID and your insurance card.
  • Notify staff of any additional medical insurance coverage.
  • Verify your correct mailing address and let the staff know of any other changes since your last visit (phone numbers, employer, etc.).
  • Applicable co-payments, co-insurance and deductible amounts will be collected.

Following Visit

  • You will receive an Explanation of Benefits (EOB) from your carrier.
  • UT Health Austin will send you a bill for any remaining financial obligation not paid by your health plan.

How can I pay my bill?

Pay your bill online through your MyUTHA patient portal or by phone at 1-833-UT-CARES (1-833-882-2737).